FAQ
Q1.IS THE HAIR RAW VIRGIN UNPROCESSED ?A: Yes, the hair is cut from one donor with full cuticle aligned, no acid bath, natural color without chemical touches,the textures were steamed and this process does not affect the hair life span(just like how you restlye the hairs).
Q2. Will the hair shedding or tangle?
A: The hair is double weft weaving with no shedding,the hair strands are fully cuticle aligned with no tangle. It can last over 3-5 years with some proper cares.
Q3. Why the hair has grey hair?
A: By the nature of raw single donor human hairs some few grey hairs are normal.We will pick out the grey hair before packing to make it as less as possible, kindly understand there might be still some minimum grey strands existed in the bundle.
Q4. How many bundles for a full head?
10"-14": 2 bundles recommended, 16"-20": 3 bundles recommended, 22"-32": 4 bundles or more
Q5. How can I order more bundle?
A. You can select the single bundle from the site and choose the length and add to your cart,after that you can make an order for extra bundle(s).
Q6. How long will I receive my hair ?
A: We will ship the parcels within 24 hours(for all stocked items) as soon as we received your orders on site, you will receive the package within the next 3-5 business days after we posted out the parcels.
Q7. Do you do express shipping?
A. Yes,we support DHL Express shipping from Monday-Thursday,an extra $15 shipping will be charged in your order.
Q8. Do you offer drop shipping?
A: Yes, Drop shipping is available , Place an order by your clients address, and leave the message to tell us its for drop shipping,In this way the package will be ship to your clients address directly under your name as the sender .your clients will see the package is come from you .
Q9. Is there any Customs tax?
A: Usually we will put low amount in the invoice to avoid Custom tax, but due to different policy in different countries (especially in South America and Africa), there might be some Custom tax which is not considered in the price and should be paid by buyer. You could leave a msg when placing order about how much you want us to put on the invoice.
Q10. What is your Returns/Exchange policy?
A: We accept return/exchang within 2 weeks upon you received the hairs from us(except custom order). All hair must be in the original packaging with all labels still attached. Unravelled or modified bundles could not be returned.
Q11.How to take care of my raw hairs ?
1.Wash and condition hair regularly.
2.Detangle hair gently before washing.
3.Add mild shampoo to cool water and swish hair till clean.Rinse thoroughly. 4.Blot out excess water with towel and allow hair to dry naturally.Do not expose to sun.
5.Comb curly hair gently with your fingers.Do not brush.
6.Brush straighter hair in a downward motion straight with the ends.Work your way up to the roots.
7.Certain items should not be brushed.such as braids, dome, etc, consult your hair stylist if in doubt.
8.Hair may tangled if general care directions are not followed properly.
Q12.Do you provide normal remy or donors besides the raw hairs ?
Unfortunately we currenctly just source and produce the single donor raw unprocessed human hairs,we prefer to provide the top quality raw hair products for our customers thus we can establish a long term business relationship with each other.
A: Yes, the hair is cut from one donor with full cuticle aligned, no acid bath, natural color without chemical touches,the textures were steamed and this process does not affect the hair life span(just like how you restlye the hairs).
Q2. Will the hair shedding or tangle?
A: The hair is double weft weaving with no shedding,the hair strands are fully cuticle aligned with no tangle. It can last over 3-5 years with some proper cares.
Q3. Why the hair has grey hair?
A: By the nature of raw single donor human hairs some few grey hairs are normal.We will pick out the grey hair before packing to make it as less as possible, kindly understand there might be still some minimum grey strands existed in the bundle.
Q4. How many bundles for a full head?
10"-14": 2 bundles recommended, 16"-20": 3 bundles recommended, 22"-32": 4 bundles or more
Q5. How can I order more bundle?
A. You can select the single bundle from the site and choose the length and add to your cart,after that you can make an order for extra bundle(s).
Q6. How long will I receive my hair ?
A: We will ship the parcels within 24 hours(for all stocked items) as soon as we received your orders on site, you will receive the package within the next 3-5 business days after we posted out the parcels.
Q7. Do you do express shipping?
A. Yes,we support DHL Express shipping from Monday-Thursday,an extra $15 shipping will be charged in your order.
Q8. Do you offer drop shipping?
A: Yes, Drop shipping is available , Place an order by your clients address, and leave the message to tell us its for drop shipping,In this way the package will be ship to your clients address directly under your name as the sender .your clients will see the package is come from you .
Q9. Is there any Customs tax?
A: Usually we will put low amount in the invoice to avoid Custom tax, but due to different policy in different countries (especially in South America and Africa), there might be some Custom tax which is not considered in the price and should be paid by buyer. You could leave a msg when placing order about how much you want us to put on the invoice.
Q10. What is your Returns/Exchange policy?
A: We accept return/exchang within 2 weeks upon you received the hairs from us(except custom order). All hair must be in the original packaging with all labels still attached. Unravelled or modified bundles could not be returned.
Q11.How to take care of my raw hairs ?
1.Wash and condition hair regularly.
2.Detangle hair gently before washing.
3.Add mild shampoo to cool water and swish hair till clean.Rinse thoroughly. 4.Blot out excess water with towel and allow hair to dry naturally.Do not expose to sun.
5.Comb curly hair gently with your fingers.Do not brush.
6.Brush straighter hair in a downward motion straight with the ends.Work your way up to the roots.
7.Certain items should not be brushed.such as braids, dome, etc, consult your hair stylist if in doubt.
8.Hair may tangled if general care directions are not followed properly.
Q12.Do you provide normal remy or donors besides the raw hairs ?
Unfortunately we currenctly just source and produce the single donor raw unprocessed human hairs,we prefer to provide the top quality raw hair products for our customers thus we can establish a long term business relationship with each other.